General Contracting Conditions of the web site PREMIUMSFC.COM are established through this document, with the purpose of sale and purchase of products of Sai Lotus S.L. (hereon, PREMIUMS FC), with NIF B38610390 and domicile in Bethencourt Alfonso, 32. 38002, Santa Cruz de Tenerife, by those physical or juridical parties (hereon, contracting person or user) who manifest their will to acquire products made available at PREMIUMSFC.COM through the request made by electronic means, more precisely, by the internet through this web site owned by PREMIUMS FC.
The present General Contracting Conditions are exposed with a permanent character on the web site PREMIUMSFC.COM, owned by PREMIUMS FC, allowing any user to file them, print them and, thereby, being previously informed of the conditions under which the contracting of products will be made (hereon, the product).
Likewise, the present general conditions are reaffirmed along with a summary of the specific request –specific contracted product/s, cost with indication of taxes if they were to be applied, etc.– for their explicit authorization from the contracting party –by clicking on “I read and agree to the conditions”– every time a specific request is made through the web site.
It’s not technically possible for the contracting person to be able to make the request without having agreed to the acceptance of the present General Conditions. For the contracting person to be able to perform this acceptance and, thereby, make the request, the person must provide his/her data when placing the order on PREMIUMSFC.COM, at which moment he/she accepts the present Conditions.
The contracting person, by accepting these Conditions, gives explicit and unreserved consent to PREMIUMS FC to perform the necessary charging operations for acquisition of the contracted products, explicitly authorizing Sai Lotus S.L. to perform charges on the payment methods that the user has selected itself, or entered from the secure area enabled for this purpose, in accordance to the regulations for payment services.
The present General Conditions, attached to the specific request made through the internet by the contracting person –also known as “particular Conditions”–, set the contract’s content between PREMIUMS FC and the contracting person, who declares having the enough capacity to contract, and having read, understood and agreed to the present conditions.
PREMIUMS FC, at the moment of making the contracting, and in a term non superior to twenty four hours, will send the confirmation of the request made to the e-mail address associated to the account of the contracting person.
The contracting person will have available in a permanent manner the present General Conditions on the web site. Any subsequent modification of the present General Conditions will be clearly exposed on a place with easy access on the web site PREMIUMSFC.COM. All previously indicated documentation will be available to be printed and filed by the contracting person and he/she will be entitled to request it at any time via Customer Support, via e-mail sent to email@example.com; or by calling to +34 690 902 970.
Any request for information, or complaint considered as relevant, could be presented to the Customer Support Service to the address indicated in the previous paragraph. The service will acknowledge receipt of the complaint submitted through sending an appropriate receipt –with the corresponding identifying code– to the e-mail address that should be provided to the Customer Support Service in order to process the complaint.
By the present contract PREMIUMS FC commits to delivering to the contracting person the product that he/she had selected through the web site PREMIUMSFC.COM in exchange for a certain price and in regard to the conditions established on this document.
3.1. Product delivery
PREMIUMS FC commits itself to deliver the product in a perfect condition to the address indicated by the contracting person on the order form, where the particular conditions attached to the present general conditions lie. PREMIUMS FC will not be responsible for mistakes caused in the delivery when the data introduced by the contracting person on the order form don't adjust to reality or had been omitted.
Unless the parties agree differently, PREMIUMS FC will deliver the product through transmission of its material possession or control to the contracting person, with no undue delay and in agreement with the terms indicated on the web site, which in no case will exceed thirty calendar days counting from the conclusion of the contract.
Products offered on the web site are bounded to stocks limits. In the event that the product requested by the contracting person couldn't be supplied due to unavailability, the contracting person will be informed in the product page of its unavailability before making the purchase and, in any case, by e-mail once the purchase request has been received.
3.2. Owner’s responsibility
PREMIUMS FC will in no case be responsible for anything related to:
3.2.1. Mistakes, delays in the access made by the contracting person when entering his/her data in the order form, slowness or impossibility of confirmation of the request or any abnormity that may arise when these incidents occur due to internet problems, fortuitous events or force majeure and any other unforeseen contingency external to the good will of the PREMIUMS FC. In any case, PREMIUMS FC will commit itself to solving problems that may arise and to offer all of the necessary support in order to arrive to a quick and satisfactory solution for the incident.
3.2.2. Mistakes or damages produced by inefficient use of the product and bad will from the contracting person.
3.2.3. Non operability of the e-mail address provided by the contracting person in order to receive the order confirmation.
3.2.4. PREMIUMS FC has absolute responsibility for the products' quality admitting devolution of it in case these are defective or don't arrive to the contracting person in the appropriate conditions. The contracting person must file the complaint for the devolution through the web site itself in its specific section in order to be able to perform an effective tracking of the incident. PREMIUMS FC will take charge, in this case, of the expenses caused as a consequence of such devolution as long as the product hadn't been consumed or altered in any form. PREMIUMS FC remains exempt of all responsibility related to possible breaks or flaws on the product that had occurred after delivery of the product except manufacturing defect, likewise, PREMIUMS FC will have no responsibility related to the product that was already been consumed or used without any incidence by the contracting person that seeks to file a complaint.
3.2.5. The contracted product counts with the conformity guarantee foreseen in the law. If the product were not in accordance with the contract, the contracting person may choose between demanding repairing or substitution of the product, or, where applicable, reduction of its price or resolution of the contract, under the previously established terms. PREMIUMS FC is responsible for any nonconformity manifested within two years after the delivery date, but in no case will it take responsability to damagest resulting from inadequate treatment, lack of care, accidents or normal wear and tear. The consumer and user must inform PREMIUMS FC of the nonconformity within two months of having knowledge of it. For more information on specific product manufacturer's warranties, please see the product sheet or contact our Customer Service.
The contracting person commits to effectively paying for the requested product in the amount and manner established in these Conditions.
Remuneration for the product effectively requested by the contracting person will be the one indicated on the web site, and the one appearing on the contracting person’s order at every moment; requests that will establish the particular order’s conditions.The product price shown on the web site is always indicated in Euro, taxes included.
In the case of an error in the price of the product requested by the contracting person, PREMIUMS FC will inform you as soon as possible and will give you the choice of reaffirming the request at the right price or cancelling it.
The complete final price will include: taxes or rates, amount of increments or discounts applicable to the offer and additional expenses –for example, the ones associated to transport, payment methods, etc.– that are passed to the contracting person, which will be explicitly accepted by the contracting person.
In no case, charges that exeed the cost borne by PREMIUMS FC for the use of certain payment methods will be billed to the contracting person.
PREMIUMS FC will issue the corresponding bill for the product, detailing all the concepts that are part of it. The contracting person explicitly consents to the remission of an electronic invoice to the e-mail address provided to process the order. At any time, the Contracting can communicate his wish to receive all bills in paper, by writing to Customer Support Service.
4.1.2. Payment methods
The contracting person should pay the corresponding amount to the contracted product through some of the payment methods/procedures available on the web site. The additional costs associated with the payment methods selected should be paid and confirmed in an independent way under the terms indicated on the web site.
The contracting person, which has the status of consumer, can withdraw the contracting made on PREMIUMSFC.COM within fourteen natural days with no need of excuses, counting from the delivery day of the last product included in the contract,except in the case of a contract for regular delivery of products during a specified period, in such case the term to exercise withdrawal will star with delivery of the first asset.
The contracting of products that by their nature cannot be returned due to fast expiration or deterioration cannot be subject to withdrawal, same as those that being sealed had been unsealed after delivery and become no longer apt to be returned due to protection of health or hygiene reasons.
In order to exercise the right to withdrawal, the contracting person should notify its decision to withdraw from the contract through an unequivocal notification to: PREMIUMS FC, at Bethencourt Alfonso, 32. 38002, Santa Cruz de Tenerife or at firstname.lastname@example.org, indicating withdrawal of the contract and providing the following information: order reference, reception date, the contracting person's name and last name, and address. Likewise, he/she could use the form model foreseen in the current regulations on protection of consumers and users.:
I hereby inform you that I am withdrawing from the contract for the sale of the following product:
Include an identity document.
In the event of written withdrawal, it should be properly signed by the contracting person. In order to meet the deadline, it is sufficient if the notification is dispatched before the expiry of the deadline.
In the event of withdrawal by the contracting person, PREMIUMS FC will return all payments received, not including delivery expenses, with no undue delay. Such refund will be made using the same payment method used in the initial transaction, unless the opposite had been explicitly agreed upon; in any case, this will not result in any expense as a consequence of the refund. PREMIUMS FC may withhold the reimbursement until the receipt of products had occurred or until a proof of their devolution had been presented.
The contracting person shall directly return or deliver the products to PREMIUMS FC in: PREMIUMS FC, Bethencourt Alfonso, 32. 38002, Santa Cruz de Tenerife, with no undue delay and, in any case, at the latest within fourteen calendar days from the date when the withdrawal from the contract decision is communicated. The term will be considered as met if devolution of the products is made before the period has ended.
The contracting person must assume direct cost of the products' devolution. Such cost is calculated to rise at approximately –at most– the same amount paid for the products to be delivered.
The contracting person is responsible for the decrease of value of the products resulting from different manipulation than the one necessary to establish the nature, characteristics and functioning of the products.
4.3. Contracting person's responsibility
In any case, the contracting person will be responsible for:
The contracting person assumes all risk of deterioration, impairment, harms and lost of the product from the moment when this is set for disposal by the third party who, on behalf of PREMIUMS FC, makes the delivery of the requested product.
The contracting person commits himself to checking the good condition of the product in front of the third party who, on behalf of PREMIUMS FC, makes the delivery of the requested product, checking that he/she will make prior to the signing the receipt of the delivery.
PREMIUMS FC and the contracting person may terminate this contract by any of the causes established by law and particularly for breach of the present General Conditions. The termination of the contract may be exercised by contacting the other party in: the post address indicated by the contracting person at the time of contracting the service, and in the PREMIUMS FC’s domicile, properly identifying the contract intending to solve.
PREMIUMS FC declares that the own contents, programming and design of the web site PREMIUMSFC.COM, are fully protected by copyright, being explicitly prohibited all reproduction, communication, distribution and transformation of the referred protected elements unless there’s explicit consent of PREMIUMS FC. PREMIUMS FC can use external sources for the elaboration of its contents in certain occasions and/or establish links or hyperlinks to articles or information from third parties always quoting the source. The legitimate owner of the copyright of such information thereby included could request, at any time, the elimination of such references.
These general conditions are ruled by the Spanish Law. The parties submit, at their election, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts of the user's domicile.
In the event that any clause from the present document is declared invalid, other clauses will remain in full force and shall be interpreted taking into account the will of the parties and the purpose itself of the present conditions. PREMIUMS FC may no longer make use of any of these rights conferred in this document, which will not imply in any case a renouncement to them unless explicit acknowledgement is given by PREMIUMS FC.
PREMIUMS FC offers several promotions and discounts to its registered clients. These can never be accumulated and in case of error on the part of the client, it will be given the option to eliminate the promotion agreed between both parties.
We will not serve orders such as PRODUCT + GIFT + DISCOUNT. In this case, the customer will be informed of this incident and a solution will be sought.